Shipping policy

  • Delivery of the Products will be effected by SlydaRak after payment for the Order has been made in full.
  • SlydaRak will arrange delivery of Products to the delivery address stated in the Order. The Products shall be delivered by a carrier selected by SlydaRak. SlydaRak may make partial deliveries.
  • Following terms will apply to delivery of the Products:
    (a) Once the Order has been placed, SlydaRak will send an Order confirmation email. Orders placed before 5pm AEST will be despatched next business day from SlydaRak’s Brisbane warehouse (excluding public holidays);
    (b) Once the Order has been dispatched, SlydaRak will send a shipping confirmation email containing the connote number(s). An additional communication from the freight forwarder will also be sent with shipping and tracking information. Each Product will be shipped in a single box with a unique tracking number;
    (c) SlydaRak will aim to have the Products delivered in 2 to 8 business days after the day when the Order was placed (ie Monday-Friday, excluding public holidays. Weekend delivery is subject to carrier availability);
    (d) Customer must provide a street delivery address where the Customer will be present to receive delivery of the Products ordered. SlydaRak is not responsible, and disclaims any liability, for packages left unattended in the event that the Customer is not available to receive delivery;
    (e) All Orders must include a complete shipping/delivery address and contact phone number;
    (f) SlydaRak will not deliver to P.O. Boxes;
    (g) For oversized product shipments only Road Freight is made available.
  • Any dates specified by SlydaRak for delivery of the Products are intended to be an estimate only and are not guaranteed. Time for delivery shall not be made of the essence. SlydaRak will not be liable for any delay in delivery of the Products which is outside of SlydaRak’s control.
  • Upon dispatch of the Products under the Order, SlydaRak will issue an Invoice to the Customer for the Products dispatched and delivery charges.
  • Title to and risk in the Products passes to the Customer upon delivery of the Products to the Customer.
  • Delivery occurs when possession or control of the Products passes to the Customer, its representative, agent or carrier.
  • A delivery docket issued by SlydaRak or its carrier will be sufficient evidence of delivery.
  • SlydaRak’s weights and measurements shall govern unless proven to be incorrect.
  • Upon delivery of Products, the Customer shall inspect the Products and packaging for the quantity and quality.
  • Do not sign for or accept deliveries that are clearly damaged in transit.
  • The Customer must notify SlydaRak within three (3) business days of delivery of any short fall in or loss or damage to Products delivered or it will be deemed to have accepted the Products. Nothing in this clause affects a Customer’s right to claim against SlydaRak for a defective product under the warranty stipulated in clause 24, or under their rights under statute, including the Consumer Guarantees Act 1993.
  • Products will be packaged in accordance with SlydaRak’s standard packaging procedure in compliance with regulatory requirements.